Friday, December 12, 2008
Gordon Ramsay, the service in your pub sucked.
Kat and DK are here. WOOT! We had lots of plans for their visit of 8 days, not the least of which was to eat at one of Gordon Ramsay's pubs - The Warrington.
We had reservations for 9pm in the dining room of the pub in Maida Vale. We were all really impressed when we got there, as it was a very elaborately decorated Victorian pub. We were about an hour early for our reservation, so we stayed downstairs for a drink or two before we went upstairs to the dining room. The only thing that would have made the place better was a fire in the fireplace... such a cold night, it would have been perfect! And, while we were there, we saw Mary Portas of GRAZIA and Mary Queen of Shops fame - a celebrity siting!
At 9, we went upstairs and were informed that our table wasn't ready - the diners had finished and were paying the bill, but the hostess couldn't hurry them out. So with a bit of a huff we went back downstairs to the cold bar to wait. About 15 minutes later the hostess came to get us, and we were seated. To be honest, the menu was great and the food (when we got it) was amazing. But the service just went downhill - and it hadn't started out well. Our water glasses weren't refilled, we sat with dirty dishes for what felt like ages, and one of our party had his food come out 10 minutes after everyone else's. By the time we got the dessert menus, we thought we actually would order a third course - but the waitstaff never came over to take our orders, so we just asked for the bill.
I've never asked for the discretionary 12.5% service charge to be removed from a bill, but I did that night. I felt bad for the waiter who actually brought us the bill because he was the only one of the staff who actually seemed to be on the ball and waiting on customers. But I can't just give somebody money who didn't do anything to make our meal better. I also felt bad for Kat and DK - they love Gordon Ramsay and were thrilled to eat food he attached his name to. But he probably should have also made sure to approve the service at the dining room too.