I have 1 victory under my belt: I opened a bank account. Martyn-with-a-Y was pleasant, courteous, helped me figure out what plans and such I needed, and otherwise was a gem. I overlooked his very garish tie because he was so kind. So, Citi, perhaps its just your jerkoff New York brethren who can't master customer service... or is it because in London everyone is just NICE?
In any case, bank account down - apartment and cell phone to go.